Notice of Nondiscrimination & Accessibility Rights under Section 1557 of the Affordable Care Act.
Heartland Health Services complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), age, or disability.
We provide language assistance services and appropriate auxiliary aids and services, free of charge, when necessary for effective communication, to individuals with limited English proficiency or with disabilities.
We also provide reasonable modifications of our policies, practices, and procedures when needed to avoid discrimination, unless doing so would fundamentally alter the nature of the service, program, or activity offered.
If you believe that Heartland Health Services has failed to provide these services, discriminated based on a protected characteristic, or otherwise violated your rights under Section 1557, you may file a grievance by contacting:
• Civil Rights / Section 1557 Coordinator:
Name: Nicole Hartzler
Title: Director of Quality and Compliance
Phone: 309-680-7609
TTY: 309-680-7609
Email: n.hartzler@hhsil.com
Address: 2214 N. University, Peoria, IL 61604
• To file a complaint externally, you may also contact:
U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Complaint portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
This notice is posted in a conspicuous location in our facilities, included on our website www.hhsil.com, and provided upon request or during key communications.
